Your login details were emailed to you either by your school or by us.  Please check your emails for these details. 

Tips:

• If your child's name is spelt with an accent or macron, please be aware that your password to access the gallery will exclude these characters. However, the class/group photos will display the correct spelling.

• If the school have sent you your password with a space between the name and number the space will need to be removed.

If you are unable to find the email, please complete your details via this link and our admin team will help you: Customer Enquiry.

Please check the following:

• Ensure the password is entered correctly, paying attention to uppercase and lowercase letters.

• Ensure that there are no extra spaces before or after the password.

• Special charachers such as apostrophes ('), accents, macrons or hyphens, are excluded from your password.

• In most cases, your password includes your first or last preferred name at the end.  If your name has changed since your official enrolment or if you have multiple preferred name options, please try both/all variations.  For example, first name Daniel, try variations such as Danny or Dan.

If the password is still not working, please complete the Customer Enquiry form and our team will send you the correct password.

Your child/ren may have missed the photo opportunities or were absent on the photo day/s. If you are sure this is not the case, please complete the Customer Enquiry form and we can investigate this for you.

• Traditional Groups - If your child was absent on photo day, their name will appear under 'Absent'.
• Composite Classes - If your child missed the portrait photo opportunity at school, their name should be listed under Unfeatured.  

Some schools opt for an additional session for absentees.  For updates, check if cultural/sports photography sessions are available later in the year.

If they were enrolled after the photographs were taken & supplied to the school, their name will not appear under Absent.

Please note:  Once photographs are supplied online and to the school for internal records and yearbook purposes, they are not updated with new enrolments, additions, changes or replacement images that may be taken at later dates.

These photographs will appear under one or other sibling only - most often the eldest child’s passcode/password.

We do not operate a public studio. Our team works from a home office, so this is service is unavailable.

Composite class photos were introduced as a COVID-inspired solution in 2020 when lockdown prevented us from taking class photos in schools.  This option, created by combining individual portrait prints of each person, allowed schools to offer a class photography alternative.

Currently, many schools prefer the composite class photograph option due to its benefits.  It minimizes disruption throughout the entire school and reduces absenteeism during class photos.  We also provide catch up sessions for individuals to ensure that most students are included in class photos.

Please note: Once the photographs have been supplied online and to the school for internal records and yearbook purposes, they are not updated with new enrolments, additions, changes or replacement images.

Once an order is paid for, it enters our print queue promptly - usually within an hour - to ensure timely processing and to keep costs low. We kindly ask that you carefully confirm your cart contents (images and quantities) before your checkout.  If in doubt, please reach out before completing your purchase via our Customer Enquiry form.

Due to the nature of our products, personalised prints, we are unable to offer refunds or returns as they cannot be resold to another customer.

We appreciate your understanding and support for our local business.  Refer here for our Reorder/Order Adjustment and Cancellation Policy.

We currently accept payments through Stripe and PayPal, both of which support credit card payments.  Unfortunately, we do not currently offer Afterpay.

If you do not have a credit card or there is a reason you cannot order online, we recommend asking the school, a friend, or a family member to place the order on your behalf and then reimbursing them.

Note: Photographs will remain available online.  While late orders surcharges and direct shipping fees may apply for late orders, you can always return to the gallery to purchase at any time.

Yes, you can still order your 2024/2023/2022 photographs.  To place your order, follow these steps:

• Click on  the link: findmyphotos | INphotography
• Enter your email address, your STUDENT USER ID and password.
• Preview and purchase the prints/packages you would like.

Your STUDENT USER ID and PASSCODE would have been sent to you via your school.  If you do not have these emails, please use the Customer Enquiry form.

Yes, you can still order photographs from 2021 and prior by completing our online order form - Archive Order Form.

Due to storage requirements, these images cannot be previewed online and will incur administration surcharges. Please refer to your school yearbook for any published images. 

Yes, you can add another student's prints/packages to the same shipping cart to save on shipping.

Option A - 'Login to Another User'

• Add the first set of prints/packages to the cart. 
• Click 'continue shopping'. 
• Select 'Login to another user' button and enter their details; Student User ID and passcode. 

Option B - 'Add another student to cart'

• Add the first set of prints/packages to the cart.
• Click 'check out' and select 'Add another student to cart'.
• This will take you back to the login page.  Login with the second students details.

TIPS:

• Make sure you have the other students login details handy.
• Double check that you're logging in with the correct DETAILS and correct YEAR for each student.

We offer: 

• Portrait Print Packages (includes digital downloads and prints):

1. Standard (STD): Includes x1 8x6, x2 6x4, x4 wallets (referred to as Multisheet P in cart) plus free portrait web resolution download.  The '4 wallets' included in multisheet P are 2x3 inch or 5.08x7.62 cm.
2. Elite: As above plus an extra x2 6x4 and a larger 12x8. 

• CLASS/GROUPS & STD Portrait Packs: Includes the STD Portrait print package and a class/group photo either laminated or unlaminated (lustre).

We offer:

• Portraits: 8x6, 6x4 and wallet size (2x3) inches.
• Class/Group prints: 10x8 inches.

The print sizes are all cut to size except for the wallets.  

The portrait digital download received, as part of a package, are web resolution only.  These are optimised for online use such as sharing on social media.

A full resolution digital download is suitable for high quality printing and are offered for purchase as a stand along product.

• Individual Portraits:  Yes, share them via email or social media!  We would love it if you tagged us too.
• Group/Class Photos:  These are for personal use only.  Sharing is subject to the privacy conditions accepted at the time of download.

Printing typically takes 2-5 working days. After shipping, delivery usually occurs within 1-2 days.  You will receive an email confirming your order has been shipped.

If you do not receive your order within 7 working days, please notify us immediately.  

To ensure efficiency, all orders are printed and shipped directly by our professional lab, Queensberry, in Auckland.

Most schools opt to eliminate the administrative burden of distributing orders.  In some cases, bulk delivery is arranged to schools, and you will be notified if this applies to your school.

Our photographers capture multiple shots to ensure the best possible image.  Due to the volume of photographs taken we cannot practically open the selection process to indviduals. 

Yes, Photoshop is a PAID ADD-ON SERVICE.  Original orders do not include photoshopped files; you will need to place a new order.  

Photoshopped files will replace the file in the ordering site for you to make your purchases.  You will be notified when this is ready.  

• Shine Removal - We offer an optional shine removal station on site for students.  Please note that some make up also returns a reflective sheen. 

• Removal of Marks/Stains on Uniform.

• Other - Other photoshop requests.

To request photoshop edits, please complete our Photoshop Request form.