Frequently Asked Questions
Please complete your details in this link and your passcode will be emailed to you by our admin team: PASSCODE REQUEST
If your child's name is spelt with an accent or macron, please be aware that your password to access the gallery will exclude these characters. (The class and/or group photos will have the correct spelling including the accent or macron).
If the school have sent you your code with a space between the name and number the space will need to be removed.
Please check the following:
- Double-check that you have entered the passcode correctly, paying attention to uppercase and lowercase letters.
- Ensure that there are no extra spaces before or after the passcode when entering it.
- Certain characters, such as apostrophes ('), accents, macrons or hyphens, are not included in your password.
- In most cases, your passcode includes your first or last preferred name at the end. If your name has changed since your official enrolment or if you have multiple preferred name options, please try both/all variations.
For example, first name Daniel, try variations such as Danny or Dan.
If you have tried all of these options and the passcode is still not working, please complete the PASSCODE REQUEST and our admin team will send you the passcode for your child/children's photographs.
Once an order is paid for, it is promptly placed in a print queue, often within less than an hour. Intercepting an order at this stage is time-consuming and labour intensive. However, this automated workflow and efficiency help us keep our package costs reasonable.
There is a clear warning in our gallery description about confirming that your shopping cart contents are correct both for image and quantities. Please contact us before checking out, if you have any questions regarding the items in your cart.
Due to the nature of our products, personalised prints, we are unable to offer refunds or returns as they cannot be resold to another customer.
We appreciate your understanding and support for our local business.
Yes, you can still order your 2022 photographs.
To place your order, follow these steps:
- Click on the link: findmyphotos | INphotography
- Enter your email address, your USER ID and password.
- Preview and purchase the prints/packages you would like.
Your USER ID and PASSCODE would have been sent to you via your school last year. If you do not have these emails, please use the passcode request form.
Yes, you can still order photographs from 2021 and prior by completing our online order form - Archive Order Form.
However, due to excessive storage requirements these will no longer be available to preview online. You may like to refer to your school yearbook for any published images you may wish to order copies of.
Packages / Print Sizes
We offer two types of packages: Portrait print packages and Complete packages. Complete packages include a class group photograph.
• Portrait Print Packages include a web resolution digital download and portrait prints only. The portrait prints are available in various sizes. There are two types of Portrait packages - Standard and Elite. The Elite pack provides additional prints, including an enlargement, compared to the Standard pack.
You can easily see these differences when viewing your child’s/children’s photographs.
• Complete Packages include a web resolution digital download, portrait prints and a class/group print. The Complete Pack also offer a choice between Standard or Elite portrait options.
Please note that the class/group photo included in both the Complete Standard and Elite packs is unlaminated (lustre).
For a laminated class/group photograph, you will need to select the al a carte (print only) option and choose 'Laminated" in the 'Paper Type' drop down menu. If you also want portrait prints of your child/ren, you will need to add an Elite or Standard Portrait print pack to your cart.
The print sizes are clearly described when you are viewing your child's portrait and purchase options.
The print sizes (except for the wallets) are all standard frame sizes if you were to purchase your frames elsewhere.
The package prints are all cut to size except for the wallets.
Your child’s/children’s individual portrait – YES! – these can be shared with friends and family via email and/or social media and are a great way to share images with family overseas.
Your child’s/ren’s group photographs – these are for your personal electronic record keeping – you may only share them subject to the privacy conditions that you accepted at time of download.
It is most likely that your child/ren missed the photo opportunities and were absent on photo day/s. If you are sure this is not the case, please email firstname.lastname@example.org with their name and we can investigate this for you.
For Traditional Groups - If your child missed the photo opportunity at school, their name should be listed under Absent. However, if they enrolled after the photographs were taken and supplied to the school, their name will not appear under Absent.
For Composite Classes - Our contract with schools includes one additional setup and photography session for absentees. Offering further sessions would result in additional costs for the school, and only some schools choose to provide this option. Once the composite class photographs are supplied, they are not updated with new additions.
However, there may be opportunities for absent students or new students to have a portrait picture taken during Cultural and/or Sports photography sessions when we are back in the school. Schools will inform you when these opportunities are available.
Please note that once the photographs are supplied online and to the school for internal records/yearbook purposes they are not updated with new enrolments or any new additions that may be taken on these later dates.
These photographs will appear under one or other sibling only - most often the eldest child’s passcode/password.
When you are reviewing your order summary in the cart, you may notice that the sibling portrait appears as an alternative image for the 6x4 options. You can leave this as it is or if you would like the package to only include the portraits of your selected child, please use the ‘change image’ button and select the image that shows in the pop up screen.
You can order a sibling portrait print package by selecting the sibling image when buying prints.
Composite class photos were introduced as a COVID-inspired solution in 2020 when lockdown prevented us from taking class photos in schools. This option, created by combining individual portrait prints of each person, allowed schools to offer a class photography alternative.
Currently, many schools prefer the composite class photograph option due to its benefits. It minimizes disruption throughout the entire school and reduces absenteeism during class photos. We also provide catch up sessions for individuals to ensure that most studens are included in class photos.
Once the photographs have been supplied online and to the school for internal records/yearbook purposes they are not updated with new enrolments or any new additions.
Your order is printed by Queensberry, our professional Lab, and typically it takes 2-5 working days to process, depending on the print size. Once printed, you will receive an email confirming the shipment of your order. Delivery of your package is expected within 1-2 days after receiving the shipping email confirmation.
From February 2022, our professional lab, Queensberry, located in Auckland will dispatch online orders on our behalf. This will result in a more efficient delivery service and you will receive your orders much faster.
While there will be an impact on shipping costs, we are committed to keeping them as low as possible.
Please note that in late 2022, we experienced unexpected increases in print, packaging and courier costs. We have adjusted our pricing accordingly to the most reasonable and sustainable price we can offer.
All our photograhic prints are printed by our professional lab, Queensberry, based in Auckland. To ensure efficiency and speed, it is more practical for the lab to ship the prints directly to you on our behalf, once your order is received and processed.
In most cases, your school has chose to eliminate the administrative burden of distributing orders to students. Instead, we arrange for direct delivery to individuals who purchase prints. In a few instances, we do offer bulk delivery options to schools for dispatch. Families associated with these schools are notified before the ordering process begins.
Pre-register galleries are set up at the start of each school year. You are required to sign up to a pre-register gallery each year to ensure our mail is only being received by interested, relevant and authorized parties.
The pre-register gallery is used to remind you of upcoming photo days for your school, notify you when your photographs are ready for viewing and purchasing, and on occasion we may send a promotional offer or news.